Returns & Exchanges
At Jones Soda Co., we want you to be completely satisfied with your craft soda experience; if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our beverages, we cannot accept returns on food products, but we offer replacements or refunds for qualifying issues.
Inspect Your Shipment
Upon delivery, please immediately inspect your soda bottles for any signs of leakage, breakage, or order inaccuracies.
Document the Issue
Take clear photos of the damaged product and the shipping packaging, as these are required to process a claim with our carrier.
Contact Customer Support
Email our team at [email protected] within 7 days of delivery with your order number and the photos of your damaged items.
Resolution Processing
Our team will review your request within 3 business days to issue a replacement shipment or a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing