Frequently Asked Questions
Everything you need to know about your favorite craft soda.
Where can I find Jones Soda near me?
You can use our online Store Locator to find retailers carrying Jones Soda in your area, or you can order directly from our website for home delivery.
Is Jones Soda gluten-free and vegan?
Yes, all Jones Soda products are gluten-free and do not contain any animal-derived ingredients, making them suitable for vegan diets.
How do I submit a photo for a Jones Soda label?
We love seeing your creativity! You can upload your photos directly through our 'Submit a Photo' portal on the website for a chance to be featured on our bottles.
What is your shipping policy for online orders?
We currently ship within the United States and Canada. Orders are typically processed within 2-3 business days, and shipping costs are calculated based on weight and destination at checkout.
Can I customize my own 12-pack of soda?
Absolutely! Our 'MyJones' service allows you to create custom labels with your own photos and messages, perfect for parties, gifts, or special events.
What should I do if my order arrives damaged?
Since we ship glass bottles, accidents can happen. If your order arrives broken, please take a photo of the damage and contact our customer service team within 48 hours for a replacement or refund.